Thought leaders
take the stage

Nik Sharma's talk at Momentum will focus on sustainable growth strategies for scaling e-commerce brands. He will outline key areas such as optimizing digital marketing, leveraging TikTok Live and YouTube partnerships, perfecting the customer experience, and improving retention through strong subscription and brand-building tactics. His insights will be based on hands-on experience managing paid media and advising high-growth brands, offering practical frameworks that go beyond traditional influencer marketing and ad spend strategies.

As brands evolve into true omnichannel businesses, the customer journey is no longer linear—it’s dynamic, complex, and filled with opportunity. In this session, Emma and the panelists from Dime Beauty and Alex & Ani will break down the key challenges and mindset shifts needed to embrace this transformation. From the fear of losing e-commerce’s rich data insights to the power of retail in building deeper customer relationships, she’ll highlight why an omnichannel approach isn’t just necessary—it’s a retention game-changer. Join us to explore how leading brands are turning this shift into a competitive advantage by meeting customers where they are and creating seamless, high-value experiences across every touchpoint.

In the session, we’ll dive into how growing DTC brands can master customer loyalty and stand out in a crowded market. You’ll see a live merchant example of how a unified customer marketing platform can drive engagement and foster long-term loyalty. Joined by an agency or brand (TBD), we’ll share actionable strategies on using customer data to craft seamless, high-converting journeys that keep customers coming back.

Join us for an engaging session where we’ll explore why subscriptions are a must for your business. Discover actionable strategies to maximize subscriber lifetime value (LTV), minimize churn, and increase average order value (AOV). Plus, we’ll share real-life success stories of merchants who are thriving with subscription models.

The best partnerships go beyond out-of-the-box solutions. Discover how to select and collaborate with tech providers who tailor their solutions to your needs, enabling you to create workflows that evolve in tandem with your business.

Providing exceptional customer experiences is no longer a luxury—it's a necessity. This talk will explore how eCommerce businesses can strategically build and scale global teams to enhance their customer service experiences, leverage global talent, and drive sustainable, profitable growth. We'll delve into the key considerations for building high-performing teams, including cost-effectiveness, values alignment, and long-term strategic planning. Attendees will leave with actionable insights and frameworks for building a global team that fuels their eCommerce success.

Walk away with practical strategies to boost brand loyalty and improve your customer experience.

Personalization doesn’t live in a silo—it’s embedded in every touchpoint of the customer journey. In this session, we’re bringing together leaders from across the ecosystem to show how true personalization is made possible through tight partnerships between agencies, tech platforms, and app partners. From mobile and email to site experience and retention, learn how this group is powering 1:1 commerce at scale—and what’s coming next.